Refund policy
SHIPPING POLICY
Thank you for shopping with EOTW.
Processing Time:
All orders are processed within 1–3 business days. Orders are not shipped on weekends or holidays.
Shipping Time:
- United States: 3–7 business days
- International Orders: 7–21 business days
Shipping Costs:
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking:
Once your order has shipped, you will receive a confirmation email with tracking information.
Delays:
Shipping times are estimates and may be affected by weather, carrier delays, customs processing, or other circumstances beyond our control.
Incorrect Addresses:
Customers are responsible for providing the correct shipping address. EOTW is not responsible for packages delivered to an incorrect address provided at checkout.
Lost or Stolen Packages:
EOTW is not responsible for lost, stolen, or damaged packages after they have been marked as delivered by the shipping carrier.
Questions:
For shipping questions, contact us at support@eotw.world.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at EOTW.WORLD@gmail.com.